Bank of Africa is positioned as a major player in the development of projects for Moroccan citizens of the world - MCM - and thus reinforces its promise of being close to its customers by offering technological products and services, and support mechanisms for high value-added financing.
and a series of local measures aimed at strengthening and supporting ties in their country of residence, on return trips, and during their stay in Morocco.
tech High value-added services:
- “Direct Agency” to open your account with Bank of Africa remotely and 24/7, via computer, tablet, or smartphone. This platform also provides the ability to chat with a counselor at any time via chat or phone.
The BMCE Direct application complements direct agency services by offering online account management and banking transaction functionality.
- "Daba Transfer" application to transfer money to Morocco for free and in a few clicks, without transfer.
The Customer Relationship Center "Beeline" assists customers in their use of technology services. Dedicated CRC Consultants can be accessed through all channels to respond, in 7 languages, to different requests from clients and even run simulations and product subscriptions.
Tailor-made products, promotions, and a large network in Morocco and abroad:
- "First Pack" is free for 12 months and offers many high-end services and benefits
- A very competitive “exchange rate” with no commission for all foreign exchange operations paid into the account in the summer.
Safety Assistance is a comprehensive assistance package that ensures the entire family has 24/7 global support.
A mortgage loan with a "Housing Guarantee" and "Advance Home" allows benefiting from specially designed financing formulas at preferential rates without administrative or expert fees.
- An extensive and dedicated network of nearly 700 agencies in Morocco and 2,000 international points of sale as well as a dedicated subsidiary of MCMs in Europe "BMCE EuroServices"
Local actions to strengthen links:
- The regular presence of the bank and its teams in real estate fairs and all events of the Moroccan community in Europe, the Middle East, and Canada.
- "Welcome Days": deployment of an agency-wide reception system in Morocco that allows serving MCMs in the best conditions while offering a touch of Moroccan tradition (Moroccan tea and cake in a typical environment)
- "BOA Tour": Organizing a summer tour in 4 cities (Tangiers, Saidia, Agadir, and Dakhla) through an energizing day in each of them that includes a lively evening, recreational and educational activities, and drag for families.
- “Oulad Leblad de Radio Aswat”: studio relocation of daily entertainment, talk shows, and music to bring joy and humor to families as they transit on AML boats.
- Reception of MCMs at ports and airports in Morocco and Spain.
Support Tools for MCM Investors:
Organizing a series of seminars in several regions in Morocco led by experts and representatives of various regional organizations and the Bank to present the investment opportunities in each region to the Mediterranean countries in addition to the support and support available to them.
- On the sidelines of investment seminars, BtoB meetings are organized for the benefit of Moroccans living abroad to develop business opportunities and partnerships
Financing solutions are supported by the MDM Invest fund, which beneficiary of state support.
Animation and live broadcast of seminars on MFM broadcasts, as part of the interactive radio program “The Contractor” with several business experts present to respond immediately to interventions and calls from project leaders.
Through this diversified and complete offering that aims to bring the bank closer to its clients who are Moroccan citizens of the world, Bank of Africa is strengthening its position as a bank connected to its environment and its ability to adapt to the ever-evolving needs and habits of its clients.